Opportunity brief
IMTS institute is hiring for Collection Executive
About the Company:
IMTS Institute is a leading organization in the EdTech industry, dedicated to providing high-quality education and career development opportunities. We are committed to fostering a dynamic and supportive environment for both our employees and students.
Job Summary:
We are looking for a Collection Executive to manage pending fee payments, follow up with students/parents/institutions, resolve payment-related queries, and achieve monthly collection targets while maintaining positive customer relationships.
Responsibilities of the Candidate:
- Follow up with students, parents, and institutions regarding pending payments. - Ensure timely fee collection as per company targets and policies. - Handle payment, invoice, and receipt-related queries. - Maintain accurate follow-up and payment records in CRM/Excel. - Manage high call volumes with professional and customer-friendly communication. - Understand customer concerns and provide appropriate solutions. - Maintain updated databases and follow-up records. - Achieve individual and team collection targets.
Requirements:
- Bachelor's degree in Commerce, Business Administration, or a related field. - 1–3 years of experience in collections, recovery, telecalling, or customer service preferred. - Freshers with strong communication skills can also apply. - Excellent English communication and active listening skills. - Good knowledge of MS Excel, Google Sheets, and CRM tools. - Target-oriented, organized, and comfortable working under pressure.
Preferred Experience: EdTech, BFSI, or service industry.