Opportunity brief
VOIS is hiring for the role of Apprentice – Network Monitoring Engineer!
Responsibilities of the Candidate:
- Monitor customer networks and network elements within defined Service Level Agreements (SLAs). - Perform initial fault diagnosis and validate network alarms. - Report service-impacting incidents to customers and internal stakeholders in a timely and accurate manner. - Create and manage trouble tickets for investigation and resolution by specialist teams. - Work closely with technical support teams, incident management teams, service desks and first-line support functions. - Maintain operational excellence to support network availability and minimise service downtime. - Ensure accurate communication of faults and associated customer impact. - Contribute to continuous process improvements and operational efficiency initiatives. - Participate in a 24x7 shift environment to support business and customer requirements. - Collaborate effectively with cross-functional teams to ensure seamless customer service delivery.
Requirements:
- Engineering degree or Engineering Diploma. - Basic networking knowledge, including OSI Model, TCP/IP Suite, and basic Routing and Switching. - Working knowledge of Windows operating systems, internet browsers, Microsoft Office applications and email applications. - Strong communication skills in English, both written and verbal. - Team-oriented mindset with a proactive approach to learning. - CCNA certification. - Postgraduate qualification in Advanced Networking. - Approximately one year of experience within an ISP, telecom, managed services or Network Operations Centre (NOC) environment. - Experience working in a networking or managed service environment.