Opportunity brief
Kotak Mahindra Bank is hiring for the role of Assistant Branch Manager-Inbound!
Responsibilities of the Candidate:
- Oversee the daily inbound operations and customer service workflows of the branch. - Ensure strict adherence and compliance with regulatory, banking, and audit standards. - Supervise operational processes to maintain turnaround times (TAT) and high process efficiency. - Handle customer escalations and queries to deliver an exceptional banking experience. - Maintain operational discipline, process hygiene, and accurate documentation across all branch activities.
Requirements:
- Bachelor's degree in any discipline (Commerce, Business Administration, or related field preferred). - Understanding of core retail banking and branch operational processes. - Strong leadership, team management, and organizational skills. - Detail-oriented mindset with high regard for regulatory compliance and audit readiness. - Excellent interpersonal, problem-solving, and verbal communication abilities.