Opportunity brief
Teleperformance is hiring for the role of Real Time Analyst!
Responsibilities of the Candidate:
- Oversees and has full responsibility over all operational support aspects of the contact center.
- Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure.
- May monitor the implementation and execution of all training programs across the contact center.
- Oversees all aspects of contact center quality issues and support systems implementation and management.
Requirements:
- Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course.
- Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions.