Opportunity brief
Roles & Responsibilities Make outbound calls to potential and existing customers to promote products/services and generate leads. Handle inbound calls, address customer queries, and provide accurate information. Understand customer needs, pitch suitable solutions, and handle objections effectively to close leads. Qualify leads through cold calling and schedule appointments or demos for the sales team. Follow up with interested prospects to drive conversions and maintain engagement. Build and maintain strong customer relationships for better retention and repeat business. Maintain and update accurate records of calls, leads, feedback, and customer data in CRM/Excel. Coordinate with sales and marketing teams to ensure smooth lead conversion. Meet daily, weekly, and monthly calling and conversion targets. Requirements Bachelor's degree in Business, Marketing, Communications, or a related field. Strong organizational and time-management skills to manage multiple tasks and deadlines effectively. Excellent attention to detail to ensure accuracy in record-keeping and data processing. Proficiency in basic computer applications and data entry. Self-motivated, goal-oriented, and comfortable working in a fast-paced environment. Good understanding of the sales process, from lead generation to closing. Comfortable using productivity tools such as Google Workspace or MS Office Suite. Team player with a proactive approach to problem-solving and collaboration. Willingness to learn about the company's products and services.