Opportunity brief
SBI Card is hiring for the role of Associate - VKYC, Support!
Responsibilities of the Candidate:
- Working on allocated Video KYC cases by Production delivery with accuracy : The responsibility includes direct dealing with potential /existing customers over video call (as per SOPs defined)
- Timely execution of VKYC and manage the Ageing Inventory
- Diligent execution/decisioning to ensure strict adherence to the policy guidelines
- Driving Process Initiatives and Improvement Ideas within the KYC process
- Review, execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined)
- Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents (Officially valid documents - OVDs)Ensure accurate updation of the decisioning files/system for the final decisions on the cases
- Ensure that the benchmark productivity /accuracy & TAT target is met & also support team targets for the same
- Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals
- Review the process and proactively identify the gaps & highlight the same for changes - including communication templates/customer concerns/RCA's
- Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes
- Ensure nearly zero complaints from internal as well as external customers by ensuring accurate/timely execution of responsibilities
- Cater to exceptional requests, escalation queries and activities as required by the business
Requirements:
- Working knowledge on Excel
- Understanding of basic KYC regulatory compliance framework
- Process Orientation
- Verbal and written communication
- Detail Orientation
- Analytical Ability
- Graduate in any discipline