Responsibilities of the Candidate:

To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
Review service report with OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
Reviews and provides service compliance updates daily.

Requirements:

Minimum graduation with 1 to 3 years of relevant experience of managing team
Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage)
Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues.
Knowledge of territory which is handled for planning
Occasional Travel required within the Division
Be decisive
Attention to details and accuracy
Planning & organizing
Analytical skills
Customer oriented