Opportunity brief
Rentokil Initial is hiring for the role of Sales Service Planner!
Responsibilities of the Candidate:
- Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP) - Support digital transition and maintain the accuracy of consumption, TOS, and service data - Coordinate with IT for new users or device-related issues - Ensure error-free documentation and adherence to the ticket-based callout process - Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints - Prioritise planning to reduce service backlog and ensure "On-Time" delivery - Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues - Track technician-wise productivity, efficiency, and service delivery KPIs - Maintain and report the SOS daily, weekly, and monthly, including GSS SOS - Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends - Assist AOM/OM/ABM/BM in monitoring field KPIs - Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments - Raise unresolved issues to next-level management for resolution - Ensure leave planning and service continuity without disruption
Requirements:
Competencies (Skills essential to the role):
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Detail Orientation
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Planning & Organizing
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Analytical Thinking
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Customer Focus
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Negotiation Skills
Educational Qualification / Other Requirement:
- Minimum graduate, with 1–3 years of relevant experience - Basic computer skills required (advanced proficiency is a plus) -
Knowledge of MS-Office/G-Suite
- Willing to travel occasionally within the division