Opportunity brief
Rentokil Initial is hiring for the role of Sales Executive!
Responsibilities of the Candidate:
- Maintain regular communication with allocated key accounts through scheduled calls and follow-ups. - Build long-term relationships with customers by understanding their business needs. - Ensure every assigned customer receives proactive engagement as per defined frequency. - Drive timely renewal of customer contracts. - Follow up on upcoming contract expires. - Coordinate with internal stakeholders to ensure smooth renewal execution. - Reduce customer churn through proactive engagement. - Identify cross-selling and upselling opportunities within existing accounts. - Generate qualified leads for the Key Account Manager (KAM). - Support price increase initiatives and negotiate renewals where applicable. - Achieve assigned revenue enhancement targets. - Act as the first point of contact for transactional customer queries. - Coordinate internally to ensure customer issues are resolved within agreed timelines. - Keep customers updated regularly until closure. - Maintain complete and accurate customer records in CRM (ICABS). - Update customer contacts, locations, competition details, and account information. - Ensure data quality and compliance with organizational standards. - Track KPIs related to renewals, customer engagement, and lead generation. - Prepare periodic account reports and pipeline updates. - Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.
Requirements:
- Customer engagement and relationship management - On-time contract renewals - Lead generation and revenue enhancement - Price hike implementation -
Sales Pipeline Management
- Customer issue resolution - CRM and customer data management - Cross-functional coordination - KPI tracking and reporting
Educational Qualification / Other Requirement:
- 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales Coordination. - Any Graduate (Business Administration, Marketing, Communications stream preferred) - Experience in B2B customer management is preferred. - Experience in service-based industries will be an added advantage. - CRM Management (ICABS/Salesforce/MS Dynamics or equivalent) -