Responsibilities of the Candidate:

Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
Manage emails received on the central email ID, including directing, assigning, and responding to queries
Assign iCABS tickets and coordinate with relevant employees for timely status updates
Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
Raise CR (Change Request) tickets for price decreases
Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
Raise termination requests through the portal as needed
Maintain SHE-related documentation, including fumigation certifications and register updates
Oversee license renewals, ensure compliance, and coordinate for audit readiness
Prepare incentive calculations for timely submission
Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
Raise credit note requests in the system as applicable
Oversee petty cash portal operations and liaise with local banks for related activities
Maintain conveyance records for technicians
Upload service dockets for key accounts
Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Requirements:

Any Graduation degree
1-4 years of experience (based on the designation) required in Back Office Administration
Preferably from an MNC
Proficient in MS-Office/G-Suite