Responsibilities of the Candidate:

Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate
Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel's standards

Requirements:

Minimum one - three years experience front office experience
High school diploma required, bachelor's degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule