Responsibilities of the Candidate:

Debugging, troubleshooting and fixing production software issues and customer escalations
Write Python/Shell/Perl script and aggressively automate manual tasks through scripting
Developing, scripting and owning monitoring solutions for production and non-production environments and applications
Develop features/enhancements in existing stable systems/components
Understanding and working with other internal teams and their systems
Provide feedback from customers/users to the team
Maintain an on-call runbook, on-going record of problem analysis and resolution activity in an on-call tracking system

Requirements:

Knowledge of Python scripting language is required, knowing JAVA as well is a plus.
Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins.
Network and Application calls understanding from front-end and back-end connectivity perspective.
Proven success record in fast-paced production support environment.
Programming experience in any language (Java/C++) will be a plus.
Good in problem-solving and analytical skills.
Excellent written and verbal communications skills. A successful track record of responding/resolving customer issues through written communication.
Prior experience in fin-tech or e-commerce or web services domain will be a plus.
Ability to effectively work with a cross-functional team.
Possess the ability to understand business problems and provide solutions/information related to the business requirements.