Responsibilities of the Candidate:

Regulatory Compliance & Reporting: Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs.
Data & Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums.
Incident Analysis & Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies.
Customer Support & Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations.
Process Automation & Innovation: Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements.
Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization.

Requirements:

Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel.
Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA).
Communication Skills: Clear verbal and written communication skills for cross-team coordination and executive updates.
Adaptability & Ticket Handling: Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements.
Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment.