Global Services Specialist I

Paychex is hiring for the role of Global Services Specialist I - Account Life Cycle!

Responsibilities of the Candidate:

• Manages inbound and outbound client communications, responding to inquiries and conduct follow‑up via assigned channel. Note this could be Voice, Email, or Chat.
• Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
• Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards
• Accurately documents all interactions and uses multiple internal systems to support client needs.
• Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners.
• Maintain High level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing.

Requirements:

• Demonstrated ability to communicate effectively, both verbally and in writing.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with computer systems, multi‑application workflows, and online research tools.
• Proficiency in Microsoft Products
• Education: Bachelor's degree (Preferably BBA or BCom)
• Experience: Fresher
• Shift: Flexible with US rotational shifts (India night shifts)