Opportunity brief
OpenGov is hiring for the role of Associate Implementation Engineer!
Responsibilities of the Candidate:
- Deploy, configure, and test OpenGov cloud software to meet the documented implementation requirements of governments across the United States - Own customer data migration end to end, including database schema management, ETL tool configuration, and scripting as required, to ensure the product is populated with accurate, validated customer data - Confirm customer requirements across both configuration and data, and provide guidance, assistance, and support throughout the platform configuration and integration process - Ensure receipt of appropriate data from customers, map it to OpenGov requirements, and upload, transform, and manipulate it to generate the desired application behaviors - Build and execute test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live - Interact directly with government Finance staff, Budget Directors, IT personnel etc, and decision-makers, guiding them through the deployment and integration process - Identify customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that improve customer workflows - Troubleshoot configuration and data issues throughout the implementation and drive them to timely resolution - Work closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to facilitate a consistent customer experience and ensure successful projects for customers
Requirements:
- 0 to 1 year of SQL scripting experience - 0 to 1 year of Python, or similar, scripting experience - Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports - Experience with database technologies and with ETL or data-migration concepts and tools will be an advantage - Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality - Ability to adapt to a rapidly changing product and respond strategically to customer needs - Strong attention to detail, with the ability to validate and reconcile data for accuracy