Responsibilities of the Candidate:

Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
Work effectively within a 24x7 rotational-shift schedule.
Respond to support requests received through telephone, email, live chat and other approved communication channels.
Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
Follow established procedures for customer communication, call handling, email responses, and ticket documentation.
Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
Identify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.

Requirements:

Bachelor's degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
One to three years of IT support, including support for Windows 11.
Working knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.
Strong analytical, troubleshooting, problem-solving, and decision-making skills.
Excellent written and verbal communication skills in English.
Strong teamwork and interpersonal skills.