Opportunity brief
NTT is hiring for the role of Helpdesk Associate - ITIL!
Responsibilities of the Candidate:
- Provide L1 technical support by identifying, prioritising and resolving issues reported by phone and email.
- Research, isolate and resolve problems, and follow up with users until closed.
- Act as a liaison between customers and departments to resolve online system problems on time.
Requirements:
- Graduate with minimum 6 months of technical support experience.
- Basic MS troubleshooting, computer knowledge and networking knowledge.
- Ability to work rotational shifts.