Opportunity brief
Novartis is hiring for the role of Operations Manager!
Responsibilities of the Candidate:
- Own end-to-end operational responsibility for one or more software applications after deployment to production, including onboarding, upgrades, ongoing support, and decommissioning.
- Ensure application stability, performance, availability, and reliability across environments while proactively identifying and mitigating operational risks.
- Oversee incident and problem management, including incident detection, troubleshooting, root cause analysis, resolution tracking, and prevention of recurring issues.
- Manage releases, patches, upgrades, vendor-driven changes, and rollouts while ensuring minimal business disruption and operational readiness.
- Lead vulnerability management activities to ensure applications meet security, compliance, usability, performance, and sustainability requirements.
- Ensure adherence to global information security, quality, compliance, governance, and audit-readiness standards across all products and services.
- Coordinate with infrastructure, platform, environment, backup, and disaster recovery teams to ensure operational resilience and business continuity.
- Manage application dependencies across platforms, integrations, vendors, and internal technology teams to maintain seamless service delivery.
- Provide end-user support, communication, onboarding, training, functional guidance, and support for user acceptance testing activities.
- Maintain and continuously improve knowledge bases, operational documentation, support materials, and readiness standards.
- Define, monitor, and report on SLAs, KPIs, system performance metrics, operational health indicators, and service management outcomes.
- Act as the single point of accountability for business stakeholders, engineering teams, technology partners, vendors, and support teams on application operations.
Requirements:
- Experience in IT operations or software development in complex business environments
- Highly collaborative, proven experience as a team player
- Strong communication skills
- Knowledge of Information Technology Service Management (ITSM)
- Familiarity with DevOps tools
- Awareness of authentication protocols
- Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure)
- Experience in a drug discovery or scientific research setting preferred