Responsibilities of the Candidate:

Strong verbal and written communication skills with a customer-centric approach.
Excellent analytical, troubleshooting, and problem-solving abilities.
Ability to diagnose technical issues and drive resolution in a fast-paced environment.
Strong interpersonal skills and the ability to work effectively within cross-functional teams.
Ability to manage multiple priorities and customer cases simultaneously.
Self-motivated with a strong desire to learn emerging technologies and industry trends.
Ability to document technical findings, solutions, and knowledge articles clearly and accurately.
Basic knowledge in two or more of the following areas:
Computer Hardware and Software
Storage Technologies
RAID
Networking
NAS/SAN Technologies
Authentication and Security
Encryption
Cloud Platforms (AWS, Azure, GCP)
Virtualization Technologies
Performance Analysis and Infrastructure Optimization
Windows Operating Systems
Linux/Unix Operating Systems

Requirements:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
0-3 years of relevant industry experience.
Recent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply.