Opportunity brief
MetLife is hiring for the role of Associate!
Responsibilities of the Candidate:
- Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.
- Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).
- Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email
- Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.
- Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.
- Ensure adherence to established attendance schedules.
Requirements:
- Good document verification, data validation, and discrepancy resolution skills.
- Ability to process transactions accurately while meeting SLA, quality, and compliance standards.