Opportunity brief
Mastercard is hiring for the role of Manager, Account Management!
Responsibilities of the Candidate:
- Own and manage relationships with a portfolio of Banks and Financial Institutions, serving as the primary point of contact for assigned accounts.
- Develop and execute strategic account plans to strengthen existing client relationships, increase customer engagement, and drive sustainable business growth.
- Identify opportunities within existing customer portfolios to expand Mastercard's products, services, and solutions, generating incremental revenue and increasing market share.
- Proactively scout for and secure new business opportunities with existing and prospective banking partners to achieve business development objectives.
- Build and maintain strong relationships with key decision makers, including CXOs, Business Heads, Product Heads, Payments Heads, Cards Leaders, and Digital Banking stakeholders.
- Work closely with customers to understand their strategic priorities and align Mastercard solutions to support their growth ambitions.
- Lead customer engagements and business discussions to identify opportunities across card issuance, digital payments, acceptance, commercial solutions, value-added services, and emerging payment technologies.
- Develop and execute go-to-market plans for new and existing Mastercard products and solutions.
- Collaborate with internal stakeholders across Product, Marketing, Franchise, Customer Solutions, Consulting, Finance, and Operations teams to deliver customer-centric solutions and achieve business objectives.
- Analyse customer portfolios, market trends, competitive dynamics, and industry developments to identify growth opportunities and formulate winning strategies.
- Prepare business cases, commercial proposals, and account growth plans to support customer acquisition and portfolio expansion.
- Lead and support commercial negotiations, partnership discussions, and contract renewals to maximize customer value and business outcomes.
- Track account performance, pipeline opportunities, revenue contribution, and execution against business targets.
- Drive assigned strategic initiatives and projects from concept through implementation, ensuring successful execution and measurable business impact.
Requirements:
- Bachelor's degree in business, Finance, Marketing, Economics, Engineering, or a related discipline. MBA preferred.
- Experience in Relationship Management, Account Management, Business Development, Sales, or Product Management within the Banking, Payments, Cards, Fintech, or broader BFSI sector.
- Demonstrated experience managing relationships with Banks and Financial Institutions.
- Proven ability to strengthen existing customer relationships and identify new opportunities that drive incremental revenue growth.
- Strong track record of delivering revenue targets, portfolio growth, and market expansion.
- Deep understanding of the payment's ecosystem, including cards, digital payments, issuing, acquiring, and banking products.
- Strong commercial acumen with experience developing business cases, commercial proposals, and partnership strategies.
- Excellent stakeholder management skills with the ability to engage and influence senior decision makers both internally and externally.
- Strong analytical and problem-solving capabilities with the ability to translate insights into actionable business opportunities.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, matrixed organization.
- Demonstrated leadership through influence and collaboration across cross-functional teams.