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Key Account Manager

JobGurgaon
Apply on MakeMyTrip โ†’

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Deadline: 10/11/2026
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Skills for this role

Skills we detected for this role.

  • Excel

Opportunity brief

MakeMyTrip is hiring for the role of Key Account Manager!

Responsibilities of the Candidate:

  • Responsible for engaging with large partners across Airport, Outstation, Hourly Rental, and Corporate Cab businesses, while maintaining the corporate supply fleet.
  • Manage end-to-end partner accounts and drive sustainable business performance.
  • Travel across different cities within the assigned portfolio to engage with cab partners and provide expertise, insights, performance metrics, analysis, and recommendations based on industry best practices.
  • Drive top-line and bottom-line growth through existing and new initiatives across Outstation, Hourly Rental, Airport, and Corporate Cab businesses.
  • Ensure price competitiveness, inventory availability, and the right mix of cab categories.
  • Maintain key supply metrics such as fulfilment, NPS, on-time performance, and other operational KPIs.
  • Standardize processes, billing mechanisms, and own the escalation management matrix.
  • Prepare geography-wise and service-wise sales plans and ensure their achievement.
  • Build and maintain MIS dashboards and market intelligence reports.
  • Review daily, weekly, and monthly performance reports and provide actionable feedback and recommendations.
  • Negotiate commission structures with partners to ensure healthy margins while enforcing SLAs and penalty metrics.
  • Engage with partners on contractual pricing and negotiate commercial terms on behalf of large and medium corporate clients.

Requirements:

  • MBA or an equivalent postgraduate degree from a reputed institute is preferred.
  • Prior experience in Key Account Management (Vendors), Supply Contracting, B2B Sales, or Business Development within the cab or mobility industry is preferred.
  • Willingness to travel extensively and execute independently.
  • Strong analytical skills with a high level of comfort working with numbers and data; proficiency in Microsoft Excel and PowerPoint.
  • Excellent verbal and written communication skills.
  • Proven experience in driving execution and solving on-ground operational challenges.
  • Prior experience in the cab or mobility industry, such as with Uber, Rapido, Ola, BluSmart, Eco, WTi, Orix, or similar organizations, is preferred.

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