Opportunity brief
MakeMyTrip is hiring for the role of Key Account Manager!
Responsibilities of the Candidate:
- Responsible for engaging with large partners across Airport, Outstation, Hourly Rental, and Corporate Cab businesses, while maintaining the corporate supply fleet.
- Manage end-to-end partner accounts and drive sustainable business performance.
- Travel across different cities within the assigned portfolio to engage with cab partners and provide expertise, insights, performance metrics, analysis, and recommendations based on industry best practices.
- Drive top-line and bottom-line growth through existing and new initiatives across Outstation, Hourly Rental, Airport, and Corporate Cab businesses.
- Ensure price competitiveness, inventory availability, and the right mix of cab categories.
- Maintain key supply metrics such as fulfilment, NPS, on-time performance, and other operational KPIs.
- Standardize processes, billing mechanisms, and own the escalation management matrix.
- Prepare geography-wise and service-wise sales plans and ensure their achievement.
- Build and maintain MIS dashboards and market intelligence reports.
- Review daily, weekly, and monthly performance reports and provide actionable feedback and recommendations.
- Negotiate commission structures with partners to ensure healthy margins while enforcing SLAs and penalty metrics.
- Engage with partners on contractual pricing and negotiate commercial terms on behalf of large and medium corporate clients.
Requirements:
- MBA or an equivalent postgraduate degree from a reputed institute is preferred.
- Prior experience in Key Account Management (Vendors), Supply Contracting, B2B Sales, or Business Development within the cab or mobility industry is preferred.
- Willingness to travel extensively and execute independently.
- Strong analytical skills with a high level of comfort working with numbers and data; proficiency in Microsoft Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Proven experience in driving execution and solving on-ground operational challenges.
- Prior experience in the cab or mobility industry, such as with Uber, Rapido, Ola, BluSmart, Eco, WTi, Orix, or similar organizations, is preferred.