Responsibilities of the Candidate:

Manage and develop relationships with existing trading clients.
Identify opportunities to increase trading volume, client engagement and revenue across the customer portfolio.
Work towards defined targets for client retention and account growth.
Support the onboarding of new clients onto the platform.
Act as a key point of contact for client queries and provide timely operational updates.
Proactively communicate new products, services and product enhancements to clients.
Investigate and resolve client queries, escalating complex issues when required.
Analyse client activity, usage and behaviour to identify opportunities and potential issues.
Partner with internal teams to ensure a high-quality and responsive client experience.

Requirements:

Degree or equivalent qualification.
Experience in Relationship Management, Account Management, Client Services, Sales or Operations.
Exposure to financial markets, trading or related financial products is preferred.
A strong client-service mindset combined with commercial awareness.
Excellent written and verbal communication skills.
Strong presentation, organisational and stakeholder-management capabilities.
Analytical approach with good problem-solving skills.
Self-motivated and proactive, with the ability to work towards commercial and client-retention targets.