Opportunity brief
Joulestowatts Business Solution pvt ltd is hiring for Technical Support Executive(C2H Role)
About the Company
Joulestowatts Business Solution pvt ltd, We are pleased to introduce JoulestoWatts, a global organization specializing in building and managing next-generation Global Capability Centers (GCCs). We partner with leading enterprises across industries to deliver business, technology, analytics, and operations solutions. With a presence across 10 countries and a network of 5,200+ professionals, we support 300+ Fortune GCCs and manage 150–200 active projects globally.
Responsibilities
- Provide technical assistance for laptops, desktops, printers, and related software.
- Troubleshoot hardware, software, Windows operating system, driver, system configuration, and performance issues.
- Support Windows installation, updates, and general system maintenance.
- Diagnose and resolve Inkjet and LaserJet printer installation, connectivity, and printing concerns.
- Investigate Wi-Fi, LAN, IP configuration, and network printer issues.
- Perform root cause analysis, document resolutions, and maintain accurate service requests, tickets, and customer interaction records.
- Drive first-call resolution wherever possible and follow up on pending cases.
- Handle customer concerns with empathy, professionalism, and effective de-escalation.
- Follow defined processes, quality standards, and customer satisfaction targets.
Requirements
- At least 1 year of experience in technical support, desktop support, customer support, or a related role.
- Working knowledge of Windows operating systems, hardware diagnostics, drivers, networking fundamentals, and printer troubleshooting.
- Ability to understand customer issues, identify root causes, explain solutions clearly, and document interactions accurately.
- Strong communication, listening, problem-solving, follow-up, and customer-handling skills.
- Willingness to work from the Bangalore office and adhere to service quality and process requirements.