Opportunity brief
About the Role
We are looking for an enthusiastic and confident Telecaller to manage outbound calling activities, connect with prospective clients, generate business leads, and maintain strong relationships with existing clients.
The candidate should have excellent communication skills, a positive attitude, and the ability to understand client requirements and build long-term business relationships.
Roles & Responsibilities
- Make outbound calls to prospective and existing clients.
- Introduce company products and services to potential customers.
- Generate leads and identify new business opportunities.
- Follow up with interested prospects and convert leads into clients.
- Maintain and strengthen relationships with existing clients.
- Understand client requirements and provide relevant information.
- Schedule meetings and coordinate appointments with the sales team.
- Handle client queries professionally and ensure timely follow-ups.
- Maintain daily calling records, lead status, and client information.
- Update customer details and interactions in CRM or Excel.
- Achieve assigned daily, weekly, and monthly calling and lead-generation targets.
- Collect client feedback and identify opportunities for business growth.
Required Skills
- Excellent verbal communication skills.
- Good Hindi and English communication.
- Confident and professional telephone etiquette.
- Strong convincing and negotiation skills.
- Good interpersonal and relationship-building skills.
- Ability to handle objections and customer queries.
- Basic knowledge of MS Excel and Google Sheets.
- Ability to manage multiple leads and follow-ups.
- Target-oriented and self-motivated approach.
Preferred Qualifications
- 12th Pass / Graduate in any stream.
- Freshers can apply.
- Previous experience in telecalling, telesales, customer support, or client relationship management is an advantage.
Key Performance Indicators (KPIs)
- Number of outbound calls per day.
- Number of qualified leads generated.
- Follow-up completion rate.
- Client engagement and conversion rate.
- Client satisfaction and relationship management.
- Achievement of monthly targets.