Opportunity brief
HSBC is hiring for the role of AM Overseas Indian Business!
Responsibilities of the Candidate:
- Enhancing customer experience by ensuring that International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
- Initiating and overseeing various business development initiatives targeting new customer acquisition,
- Responsible for driving initiatives for improvement in processes and operations with the aim of strengthening operational controls and carrying out process improvements.
- Ability to interact with relevant functional departments (Compliance, Legal, Marketing and Product areas)
- Insightful understanding of local competitor strategies. Ability to position and differentiate the NRI Proposition from competitors.
- The jobholder has to liaise with various departments and functions to identify the service gaps and set timeframes for addressing the issues, in order to deliver better service and to optimize results for maximum benefit to the customer. The jobholder has to coordinate with various NRCs overseas to ensure that each one of them operates as per the prescribed operations/service standards.
- The job holder has to ensure quick resolution of the escalated complaint cases from NRI customers by coordinating with multiple units.
- Another crucial challenge is to leverage the Group network and significantly increase the NRI footprint in a highly competitive and dynamic environment with established players.
- The jobholder is expected to proactively take steps to ensure that productivity is kept high, costs are kept low and customers are satisfied with the service delivery and product offering.
Requirements:
- Bachelor's degree /Masters's Degree or equivalent qualification.
- 0–2 years' relevant experience in the banking domain (or a related financial services environment).