Opportunity brief
GlobalLogic is hiring for the role of Technical Support Engineer – D&R!
Responsibilities of the Candidate:
- Handle inbound web tickets and chat triage, owning and resolving incoming customer support requests and security-related inquiries within defined SLAs. - Troubleshoot and help customers troubleshoot routine to moderately complex security alerts, log forwarding issues, custom parsers, and threat detection rules. - Log and document issues, including customer errors and failures, using tools such as JSON, Syslog, and regular expressions, and securely capture relevant log data for root-cause analysis. - Assist users with basic cloud security configurations, IAM role bindings, API tokens, and webhooks integrations. - Package reproducible evidence, logs, and configuration snippets clearly and escalate unresolvable or systemic security issues to SME/Tier 3 Engineering teams.
Requirements:
- Experience in cybersecurity support, SOC operations, or cloud security environments. - Knowledge of SOC and Security Fundamentals, including foundational understanding of SOC operations (triage, basic investigation, alert monitoring), the MITRE ATT&CK framework, and standard incident response concepts. - Familiarity with log formats and basic querying skills, such as KQL, Splunk SPL, or SQL, for log analysis. - Basic command-line and scripting exposure in Python or Bash for log extraction and preliminary diagnostic checks. - Familiarity with tools like Postman and Chrome DevTools. - Foundational knowledge of cloud environments, particularly cloud networking protocols (TCP/IP, DNS, HTTPS). - Strong communication and verbal skills in English, with strong client-facing capabilities for email correspondence and chat support.