Opportunity brief
GlobalLogic is hiring for the role of Technical Support Engineer – Compute Engineer!
Responsibilities of the Candidate:
- Engage with customers via email or chat or phone to diagnose, resolve technical issues, and track support queries. - Address customer-specific architectural design requirements and provide targeted solutions for specific products or product features. - Ensure speedy response and resolution times, consistently meeting or exceeding Service Level Objectives (SLOs). - Maintain high customer satisfaction scores by delivering high-quality standards in 90% of cases. - Utilize advanced troubleshooting tools and techniques to identify the root cause of issues and provide solutions. - Document and classify internal queries, problems, and preventative actions, contributing to continuous improvement. - File detailed issue reports to engineers, assist in building comprehensive documentation and procedures, and suggest code-level solutions for complex product bugs.
Requirements:
- Bachelor's degree in Computer Science or a related discipline and/or equivalent. - 0–1 years of troubleshooting experience. - Willingness to work from the office in a 24/7 shift environment. - Basic knowledge of HTML, CSS, JavaScript, Linux, and AI. - Strong customer support capabilities. - Excellent communication skills. - Proven troubleshooting skills. - Ability to empathize with customers and handle issues with care.