Opportunity brief
Global Payments is hiring for the role of Associate Client Server Software Analyst!
Responsibilities of the Candidate:
- Provide Level 1/Level 2 support for business applications.
- Investigate and troubleshoot application, database, and system issues.
- Participate in incident bridge calls and assist in service restoration.
- Handle user incidents, service requests, and operational queries.
- Collaborate with development, infrastructure, database, and other support teams.
- Monitor application health and respond to alerts.
- Document resolutions, troubleshooting steps, and operational procedures.
Requirements:
- 0-2 years of experience in application support.
- Basic understanding of Windows Operating Systems.
- Working knowledge of SQL for querying and data validation.
- Understanding of web-based applications and .NET application architecture.
- Basic knowledge of IIS and application troubleshooting.
- Understanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).
- Strong verbal and written communication skills.