Opportunity brief
Global Logic Technologies Private Limited is hiring for the role of Senior Member Compute Engine!
Responsibilities of the Candidate:
- Support customers via chat, email, and phone to resolve technical issues.
- Handle and track support tickets to ensure timely resolution. Troubleshoot cloud and product-related issues.
- Meet SLA/SLO targets and maintain high customer satisfaction. Use cloud tools for debugging and root cause analysis.
- Document issues and solutions for continuous improvement.
- Collaborate with engineering and cloud teams for escalations and issue resolution.
Requirements:
- Networking Support or Basic understanding of Networking concepts, Linux along with a relevant Networking certification & Any Cloud.
- Knowledge of cloud support concepts, including monitoring, logging, incident handling, and network troubleshooting fundamentals etc.
- Freshers with a B.Tech (CS/IT),BCA, or MCA degree
- Strong communication skills and basic knowledge of cloud platforms.
- Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics. Good analytical, problem-solving, and customer-handling skills.
- Must possess a Provisional Certificate and Graduation Marks Memo.
- Willingness to work from the office in rotational shifts (5 working days and 2 weekly offs).