Opportunity brief
Doctar Connect Worldwide PVT LTD is hiring for Telecaller
About the Company
Doctar Connect Worldwide PVT LTD operates in the healthcare services sector and focuses on delivering responsive, informative customer support. The company is seeking a Telecaller to be part of its Kolkata-based team and support customers with professionalism and care.
Responsibilities
- Handle customer calls efficiently and courteously.
- Understand queries and provide accurate information related to healthcare services.
- Address customer concerns and complaints using a patient, solution-oriented approach.
- Maintain accurate records of calls, follow-ups, and customer interactions.
- Escalate complex concerns to the relevant department and coordinate for timely resolution.
- Follow up with customers as required and contribute to positive customer experiences.
- Work toward targets related to call handling, satisfaction, and issue resolution.
Requirements
- Female candidates only.
- Open to freshers and candidates with 1–2 years of experience.
- Minimum qualification: below 10th standard.
- Strong communication skills, a positive attitude, and a professional telephone manner.
- Ability to listen actively, explain information clearly, and handle customer complaints appropriately.
- Comfort with maintaining basic records and following established processes.
- This is a full-time, in-office position in Kolkata with a six-day working week and a 2:00 PM to 10:00 PM shift.
- The monthly salary for this role is ₹20,000.