Responsibilities of the Intern:

Support clients in integrating with CoinDCX Spot and Futures APIs, including API key setup, authentication, and order testing
Troubleshoot API-related issues such as failed orders, data mismatches, and connectivity errors using structured playbooks
Act as the first line of support for API users, ensuring timely responses and clear resolution paths
Coordinate cross-functionally with Tech, Product, CX, and Business teams to resolve issues efficiently
Track, log, and manage issues through internal tools, ensuring proper documentation and escalation hygiene
Monitor SLA metrics such as response time (FRT) and resolution turnaround time (TAT), and contribute to weekly reporting
Improve API documentation, FAQs, and internal knowledge bases to reduce repeat queries and enhance client self-serve

Requirements:

Have 1-2 years of experience
Have a solid understanding of REST APIs, WebSockets, and JSON-based request/response structures
Are familiar with tools like Postman or similar API testing platforms
Have basic knowledge of a scripting language (Python preferred) and are comfortable reading or testing API flows
Understand (or are eager to learn) financial markets, crypto trading, and core trading concepts like order types and execution flows
Bring strong attention to detail in issue tracking, logging, and documentation
Communicate clearly and effectively with both technical and non-technical stakeholders
Are highly structured and able to follow defined processes while maintaining speed and accuracy
Take ownership of problems and see them through to resolution, escalating only when necessary
Thrive in cross-functional environments and collaborate effectively with Tech, Product, CX, and Business teams.