Responsibilities of the Candidate:

Own and drive all incidents, service tasks, problem tickets and system optimization for operations portfolio, ensuring delivery against commitments, SLAs, and outcomes.
Establish, monitor, and continuously improve standard work; ensure progress, risks, and dependencies are communicated effectively to stakeholders and leadership.
Partner with business units and decision makers to support day-to-day operations, incident/problem resolution, and continuous service improvement.

Requirements:

Strong functional and/or technical application design, architecture, implementation, and support knowledge.
Deep technical expertise across the SAP technology stack, including SAP landscape administration, HANA/database administration, upgrades and patching, performance and availability, high availability/disaster recovery, security and compliance, transport and print management, cloud and automation, data lifecycle management, and Level 4 technical support.
Gen AI Assisted Development or Support: Practical experience leveraging AI-assisted development tools (such as GitHub Copilot or automated agent workflows) to accelerate application development or support, cost or effort reduction, or support optimization. Demonstrated experience with AI tools
A Lean or Continuous Improvement background.
An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve.