Opportunity brief
Job Overview
CallConcept is hiring customer-focused professionals for a Premium International Travel Process. The role involves assisting international customers with travel-related queries and bookings while ensuring a high standard of customer service.
Key Responsibilities
- Handle international customer queries related to travel and bookings.
- Provide accurate and timely assistance to customers.
- Resolve customer concerns professionally and efficiently.
- Maintain service quality and adhere to process guidelines.
Eligibility Criteria
- Education: Graduates and Undergraduates are eligible.
- Experience: Freshers and experienced candidates may apply, subject to process requirements.
- Communication: Excellent English communication skills are mandatory.
- Shifts: 24/7 rotational shifts, primarily evening and night shifts.
- Working Days: 5 days a week with 2 rotational week-offs.