Opportunity brief
Responsibilities: Comprehend and process all email and chat correspondences from customers in a timely manner. Provide successful resolution to all customer by replying in a prompt and professional manner via email and chat. Handling of Social Media Queries and escalation on all platforms. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Provide alternatives & Superior customer experience on emails and chat. Requirements: Ability to understand, read and speak English proficiently. Should understand regional languages Hindi /Marathi. Strong written and verbal skills with knowledge of general writing standards pertaining to email and chat communication concepts, practices and procedures.