Opportunity brief
About the Role We are looking for a CRM Executive to manage customer communication, calls, ticketing, and day-to-day CRM operations. The ideal candidate should have excellent verbal communication skills and be comfortable handling customers directly.
Key Responsibilities
- Handle inbound & outbound customer calls and resolve customer queries.
- Manage and track customer tickets using Zoho, Verifast, and other CRM tools.
- Handle queries related to orders, deliveries, returns, exchanges, refunds, and cancellations.
- Follow up on pending tickets and ensure timely resolution.
- Coordinate with internal teams for customer issue resolution.
- Maintain accurate CRM records and daily operational trackers.
- Escalate complex issues and ensure proper closure.
- Identify recurring customer issues and share feedback with the relevant teams.
Requirements
- 1–3 years of experience in CRM, customer support, or customer experience.
- Excellent verbal and written communication skills.
- Confident in handling customer calls.
- Experience with CRM/ticketing tools; Zoho and Verifast preferred.
- Good Excel/Google Sheets knowledge.
- Strong follow-up, problem-solving, and organisational skills.
- Customer-first attitude and ability to work in a fast-paced environment.