Opportunity brief
Allianz is hiring for the role of Customer Service Associate!
Responsibilities of the Candidate:
- Meet process KPIs across productivity, quality, accuracy and AHT. - Provide assistance relating to emergency procedures and policy inquiries. - Interpret policies and fully explain benefit coverage and limitations to avoid client confusion. - Guide clients through the navigation of relevant websites for online content and claim submission. - Create and send various types of professional correspondence.
Requirements:
- Post-secondary education and a minimum of 6–12 months of experience in a customer service-related function. - Ability to pay close attention to detail and multitask. - Strong verbal and written communication skills, including the ability to communicate professionally and articulately via phone with clients and colleagues. - Demonstrated ability to use initiative and independent judgment in solving customer problems.