Opportunity brief
Alight is hiring for the role of Benefits Operations Administrator!
Responsibilities of the Candidate:
- Process all activities related to client benefit plans with high accuracy and timeliness.
- Consistently meet or exceed client Service Level Agreements (SLAs).
- Develop a strong understanding of client plan provisions and related documentation.
- Prioritize work effectively to respond to client and participant needs.
- Ensure adherence to predefined procedures, process guidelines, and compliance standards.
- Actively participate in daily huddles and status meetings to ensure smooth operations.
Requirements:
- Strong attention to detail and ability to handle transaction-based processing.
- Good computer operating skills, including MS Office applications.
- Typing speed of minimum 25 WPM with 90% accuracy.
- Good written and verbal communication skills are important.
- Ability to collaborate effectively with cross functional teams (CS, Tech, Shared Services).
- Strong analytical and problem‑solving skills
- Ability to multitask under tight timelines
- High level of accountability and ownership
- Customer‑centric mindset
- Adaptability to changing client requirements
- Bachelor's degree in any discipline (B.A, B.Com, B.Sc, BBA)