Opportunity brief
Zeko AI is hiring a Customer Support Intern!
Responsibilities
- Respond to candidate questions through the AI chatbot, email, interview chat, and phone.
- Troubleshoot access, audio, video, browser compatibility, and other interview-related issues.
- Assist candidates who missed or partially completed interviews with follow-ups and rescheduling.
- Manage support tickets from logging through tracking, escalation, resolution, and closure within defined SLAs.
- Review chatbot responses for accuracy, completeness, and tone, and identify gaps in its answers.
- Update the chatbot knowledge base with FAQs, troubleshooting steps, error resolutions, and process changes.
- Maintain support trackers, document outcomes, and share recurring issue patterns with the product team.
Requirements
- Strong written and verbal communication skills in English and Hindi.
- Comfort handling chat, email, and phone queries in parallel.
- Sound problem-solving ability and the instinct to diagnose issues from incomplete information.
- Proficiency with Google Sheets or Excel for tracking and reporting.
- High attention to detail and a consistent habit of closing open tickets.
- Interest in AI, technology, and the way chatbots and software products work.
- Availability for a minimum commitment of 4–6 months.