Opportunity brief
Zeko AI is hiring for a Candidate Engagement & Interview Support Intern!
Responsibilities
- Make timely outbound calls to candidates who started but did not complete an AI interview, ideally within 30 minutes of the drop-off.
- Understand whether the issue was technical, related to confusion or time constraints, or caused by disinterest, and provide appropriate assistance.
- Encourage candidates to return and complete their interviews while maintaining a courteous, reassuring tone.
- Record the reason for each call, outcome, follow-up status, and resolution accurately in the designated system.
- Validate reported technical issues against platform information before escalating them.
- Conduct post-interview feedback calls and capture comments about usability, ease of completion, and improvement ideas.
- Prepare structured weekly reports highlighting recurring issues and candidate feedback for the product team.
- Protect candidate information and follow all applicable data privacy and confidentiality procedures.
Requirements
- Clear and confident spoken communication in both Hindi and English.
- Comfort with making 40–60 or more outbound calls each day and speaking respectfully with diverse candidates.
- Strong listening skills, patience, and the ability to adapt conversations to different situations.
- Basic spreadsheet and data-entry proficiency using Google Sheets or Microsoft Excel.
- Strong attention to detail, especially when documenting call outcomes and candidate information.
- Interest in artificial intelligence and technology, with availability for the complete 4-month internship period.
- No prior professional experience is required; this opportunity is suitable for candidates beginning a career in customer experience, operations, support, or product.