Responsibilities of the Intern:

Respond to customer queries via email, phone, chat, or ticketing systems.
Troubleshoot product-related issues and provide first-level technical support.
Log, categorize, prioritize, and track support tickets until resolution.
Perform initial diagnosis of reported issues before escalating complex cases to the Development or QA team.
Coordinate with internal teams to ensure timely resolution of customer concerns.
Monitor product health, system alerts, and application performance, reporting anomalies when required.
Document troubleshooting procedures, FAQs, and knowledge base articles.
Assist customers with product usage, basic configurations, and feature guidance.
Follow up with customers to ensure successful issue resolution and a positive support experience.
Maintain accurate records of customer interactions and support activities.

Requirements:

Basic understanding of web applications, software products, and SaaS platforms.
Strong written and verbal communication skills.
Good analytical thinking and problem-solving abilities.
Patience, empathy, and a customer-first approach.
Basic understanding of browsers, operating systems, and internet technologies.
Ability to work independently in a remote environment as well as collaboratively in an onsite team.
Willingness to learn new technologies, tools, and support processes.
Freshers are encouraged to apply.
Final-year students pursuing B.E./B.Tech, BCA, MCA, M.Sc. (IT/CS), Diploma in Computer Engineering, or any related technical discipline.
Candidates with strong communication skills, technical aptitude, and a passion for helping customers are encouraged to apply.
No prior professional experience is required.