About the role
Stripe is hiring for the role of Verifications Operations Associate!
Responsibilities of the Candidate:
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Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale. -
Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions. -
Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes. -
Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues. -
Review KYC/KYB documents and make verification decisions for onboarding and exception cases. -
Communicate with account teams, Vendor Managers, and external users; lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input. -
Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged. -
Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DR; maintain timelines and clear exit criteria for projects. -
Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.
Requirements
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Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe's largest customers. -
Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions. -
Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment. -
User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions. -
Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies. -
User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective. -
Technical familiarity. -
Some experience with SQL. -
Some experience with API integrations. -
Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations. -
Industry Expertise: Risk experience in payments, e-commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemas. -
Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals. -
Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.