About the role

Stripe is hiring for the role of Product Support Operations Associate, Weekend Shift!

Responsibilities of the Candidate:

Troubleshoot and solve external user issues. -

Analyze our processes and instigate changes to help scale our operations and improve user experience. -

Work closely with other Stripe teams to improve our product offerings and messaging around new products and features. -

Gain unique insights into how thousands of businesses on Stripe scale and operate. -

Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization. -

Partner with global operations specialists or business process owners to run a critical workflow.

Requirements

You have a user-first mindset and are energized by the challenge of solving difficult problems. -

You have excellent communication skills, both written and verbal. -

You excel in analytical thinking and problem-solving. -

You might have prior experience in customer service or internal and external user-facing operations. -

You enjoy learning about technical products and processes and are an organized self-starter with a passion for finding solutions to our users' challenges. -

You have a process-oriented mindset and ability to get things done. -

You enjoy working in an in-office environment with strong cross-team collaboration and support. -

You are able to prioritize and enjoy working in a quick-moving environment. -

You are humble and have a proven track record for working well across teams and with external partners. - You're willing to work a weekend shift pattern of Saturday–Sunday and 3 weekdays. The SDC operates during daytime hours in 8-hour shifts (including a 1-hour paid lunch break) scheduled to fall between the hours of 6 AM and 10 PM.