About the role

Stripe is hiring for the role of Fraud Operations Associate (Mandarin Speaking)!

Responsibilities of the Candidate:

Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors. -

Conduct investigations on merchant accounts to support financial partner requirements. -

Assess risk factors and trends of potentially fraudulent activity. -

Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience. -

Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. -

Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team.

Requirements

High professional fluency in Mandarin and English. -

Some experience in fraud analysis, fraud investigations, or fraud operations. -

Experience using data to make assessments/judgements. -

A team-focused mentality and effective problem-solving skills. -

The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented. -

Willingness to periodically work a weekend day, for which you will receive a weekday off. The SDC operates during daytime hours with shifts from the morning through early evening. -

Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud. -

Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools. -

Prior fraud experience across multiple industries/verticals. -

Experience in a high-growth technology company. - Experience working from a queue