Opportunity brief
Shell Consultancy is hiring for Senior Customer Support Executive
About the Company
Shell Consultancy is hiring a Senior Customer Support Executive for its business process outsourcing operations. This role offers freshers an opportunity to begin a professional career in customer experience, communication, and service delivery while working with teams across Gurgaon, Noida, Delhi, Hyderabad, and Bangalore.
Responsibilities
- Respond to customer queries through phone, email, chat, or other assigned support channels.
- Understand customer concerns, provide accurate information, and resolve issues within defined service standards.
- Record every interaction clearly in the required systems and maintain updated case details.
- Escalate complex or sensitive matters to the appropriate team while ensuring timely follow-up.
- Meet quality, productivity, response-time, and customer satisfaction goals.
- Work collaboratively with team members and participate in coaching and process-training sessions.
Requirements
- Strong verbal and written communication skills with a polite, customer-first approach.
- Basic computer proficiency and the ability to learn customer relationship management tools.
- Good listening, problem-solving, and time-management abilities.
- Willingness to work from the assigned office location and follow business-process schedules, including shifts when required.
- Professional attitude, reliability, and readiness to handle customer interactions with patience and empathy.
The selected candidate will receive structured onboarding and practical exposure to customer service processes. This is a full-time, in-office opportunity with one opening and a compensation range of ₹3–4 LPA.