Opportunity brief
About the Company
Shell Consultancy is hiring for an International Voice Process role within the IT services industry. This opportunity is designed for freshers who want to begin their careers in a professional, customer-focused environment supporting international clients.
Responsibilities
- Handle inbound and outbound customer interactions with international customers through voice channels.
- Understand customer concerns, provide accurate information, and resolve queries in a timely manner.
- Document conversations and update customer records accurately in internal systems.
- Follow communication standards, process guidelines, quality expectations, and data privacy practices.
- Coordinate with internal teams when an issue requires escalation or additional support.
Requirements
- Open to freshers with a genuine interest in customer service and international voice operations.
- Strong verbal communication and active listening skills in English.
- Professional attitude, patience, willingness to learn, and ability to work in a process-driven environment.
- Basic computer proficiency and comfort with customer support tools and applications.
- Ability to work in shifts, including schedules aligned with international time zones.
The selected candidate will receive structured guidance and practical exposure to international customer interactions, service quality, and IT-enabled support operations. Compensation for this full-time position is ₹3.5–5.5 LPA.