Study Abroad Counsellor

Role Overview:

We are looking for a motivated, passionate, and result-oriented Study Abroad Counsellor to guide students interested in pursuing higher education overseas. The role involves understanding student profiles, recommending suitable countries, universities, and courses, maintaining regular follow-ups, mentoring students throughout their study abroad journey, and converting prospective students into successful enrolments. This is a counselling and conversion-focused role. Candidates should be comfortable with calling, follow-ups, student handling, mentoring, and achieving assigned targets.

Key Responsibilities:

• Counsel students regarding study abroad opportunities based on their academic background, career goals, and financial profile.
• Guide students on suitable countries, universities, colleges, and courses.
• Act as a mentor throughout the student journey by providing honest guidance, building trust, and helping students make informed decisions with confidence.
• Convert student enquiries into successful admissions through effective counselling, relationship building, and conviction-based guidance.
• Handle student leads received through digital marketing, social media, referrals, and other company sources.
• Make regular outbound and follow-up calls to prospective students.
• Maintain consistent communication with students and parents through calls, WhatsApp, email, and meetings.
• Convert prospective student enquiries into applications and enrolments.
• Explain admission requirements, tuition fees, scholarships, intakes, and general application processes.
• Coordinate with the Admissions and Visa teams for the smooth processing of student applications.
• Maintain accurate and updated student records in the CRM.
• Complete daily follow-ups and assigned calling activities.
• Share daily and weekly performance reports with the Reporting Manager.
• Work towards individual and team enrolment and conversion targets.
• Attend training sessions and remain updated on universities, courses, intakes, and study destinations.
• Represent our client at college festivals, education fairs, seminars, career guidance sessions, school/college events, and other institutional programmes to promote the company's services, generate student leads, and build brand awareness.
• Maintain professional communication and follow company processes and reporting requirements.

Important Role Clarification:

• This position requires active student counselling, regular calling, continuous follow-ups, and the ability to convert student enquiries into successful enrolments.
• The counsellor is expected to build confidence in students and parents by acting as a trusted mentor, addressing their concerns, and helping them make well-informed decisions through professional counselling and conviction.
• Candidates looking for a role limited only to general guidance or administrative work may not be suitable for this position.
• The candidate should be comfortable working with defined performance expectations, enrolment targets, and student conversion goals.
• The role may also require participation in college festivals, educational exhibitions, institutional events, seminars, and promotional activities conducted by the company from time to time.

What We Look For:

We are looking for someone who is proactive, responsible, and consistent with student follow-ups. The ideal candidate should:

• Possess excellent counselling and communication skills.
• Build long-term relationships with students and parents.
• Take ownership of assigned leads and convert them effectively.
• Be comfortable representing our client at educational events, college festivals, and institutional programmes.
• Work professionally towards helping students achieve their study abroad aspirations while contributing to the organisation's growth.