Opportunity brief
NTT DATA is hiring for the role of Call Center Senior Representative!
Responsibilities of the Candidate:
- Make high-volume outbound calls to prospective and existing customers. - Promote telecom products (plans, upgrades, bundles, retention offers). - Understand customer needs and recommend tailored solutions. - Achieve daily, weekly, and monthly sales targets. - Handle objections and rejections professionally. - Maintain accurate CRM records (calls, conversions, follow-ups). - Ensure compliance with scripts, quality, and process standards. - Deliver strong customer experience while maximizing revenue.
Requirements:
- Strong communication with neutral/clear English accent. - Sales mindset with persuasive ability. - Active listening and customer empathy. - Resilience and ability to handle rejection. - Basic system/CRM handling. - Graduate (flexible based on communication skills). - 0–2 years of experience (freshers welcome; BPO/sales preferred).