Opportunity brief
NTT DATA is hiring for the role of Graduate Trainee!
Responsibilities of the Trainee:
- Provides an administrative support service to the Managed Services Client Service Desk team. - Provides entry level administrative tasks as required by the team. - Ensure the correct escalation procedure is followed on all critical calls and requests. - May be responsible for receiving, validating, and logging client requests, capturing the detail of the request. - Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization. - Ensures all relevant documents related to the tickets / requests are maintained, including the client's information. - Performs any other related task as required.
Requirements:
- Ambitious self-starter with the ability to work under general direction. - Ability to use sound judgment to escalate an issue to a higher level. - Displays a methodical in approach to ticket resolution. - Demonstrates ability to interact with a variety of stakeholders. - Demonstrates required integrity to ensure excellent client service and retention. - Good attention to detail and client focus. - Strong and effective verbal and written communication skills. - Ability to work in 24X7 shift structure, based on a defined roster as required.