Team Lead – Telemarketing

NoQu Tech Solutions Pvt. Ltd. is hiring for the role of Team Lead – Telemarketing!

Responsibilities of the Candidate:

• Lead, manage, and motivate the telemarketing team to achieve daily, weekly, and monthly targets.
• Set team goals and monitor individual and overall team performance.
• Track key performance metrics such as calls, leads, conversions, follow-ups, and revenue.
• Provide regular coaching, training, and feedback to team members to improve performance.
• Monitor call quality and ensure professional communication with customers.
• Support team members in handling customer queries, objections, and challenging situations.
• Develop and implement effective calling and lead-generation strategies to improve conversions.
• Ensure proper follow-up with leads and effective utilization of the CRM system.
• Prepare daily and monthly performance reports and share updates with management.
• Identify performance gaps and take corrective actions to improve team productivity.
• Coordinate with the sales and management teams to ensure smooth lead handover and conversion.
• Handle escalations and resolve customer or team-related issues effectively.

Requirements:

• 2–4 years of experience in telemarketing, telesales, or a similar field.
• Prior experience in team handling or a Team Lead role is preferred.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage teams and achieve performance targets.
• Strong problem-solving and customer-handling skills.
• Target-oriented with the ability to motivate and drive team performance.
• Basic computer and CRM knowledge.
• Fluency in Hindi, Telugu, or Kannada will be an added advantage.